FAQ
One of the most frequent questions is about lens quality and UV protection. All our sunglasses feature lenses that provide 100% UVA and UVB protection, meeting international safety standards to shield your eyes from harmful sun rays. We offer various lens types, including polarized lenses (to reduce glare), mirrored lenses (for style and extra protection), and clear lenses (for low-light conditions). Detailed lens information is available on each product page.
Customers often ask about frame materials and comfort. Our frames are made from high-quality materials, including durable acetate (lightweight and flexible), metal (sleek and sturdy), and TR90 (impact-resistant and comfortable for all-day wear). Each frame is designed with ergonomic features, such as adjustable nose pads and flexible temples, to ensure a comfortable fit for different face shapes. Product pages include details on frame material and fit.
Order processing and shipping times are common inquiries. Orders are typically processed and shipped within 2-3 business days of payment confirmation. Domestic orders arrive within 3-7 business days, while international orders vary based on location and customs processing. Tracking information is provided once available, allowing you to monitor your package’s progress.
Many customers ask about how to care for their sunglasses. To maintain quality, we recommend storing sunglasses in the provided case when not in use, avoiding scratches. Clean lenses with a soft, microfiber cloth (included with each pair) and mild soap—avoid abrasive cleaners or paper towels, which can scratch the surface. Avoid leaving sunglasses in hot environments (such as cars), as this can warp frames or damage lenses.
Questions about returns and exchanges are also common. To be eligible, sunglasses must be unused, in original condition, and returned within the specified timeframe. Used, damaged, or altered items are not eligible. Return shipping costs are generally the customer’s responsibility unless the item is defective or shipped incorrectly due to our error. For full details, refer to our Return & Exchange Policy.
International customers often ask about customs duties and taxes. Any import duties, taxes, or fees imposed by the destination country are the customer’s responsibility. These charges are not included in the product price or shipping cost. We recommend checking local customs rules before ordering to avoid unexpected charges.
Finally, many users ask about frame sizes and fit. Each product page includes frame dimensions (lens width, bridge width, temple length) to help you determine the right fit. We also provide a guide to choosing sunglasses based on face shape, helping you find a pair that complements your features. This FAQ is updated regularly to address new customer questions and policy changes.